Return Policy

At Our Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is enjoyable and worry-free.
Returns:
You may return any unworn, unwashed, and undamaged items within 30 days of purchase for a full refund or exchange. Please ensure that the items are in their original packaging with all tags attached.
How to Initiate a Return:
To initiate a return, simply contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to return the item(s) to us.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of your items.
Refunds:
Once we receive your return, we will inspect the items to ensure they meet our return policy criteria. Upon approval, we will process your refund to the original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges:
If you would like to exchange an item for a different size, color, or style, simply indicate your preference when initiating the return. We will gladly exchange the item for you, subject to availability.
Final Sale Items:
Please note that final sale items are not eligible for return or exchange unless they are defective or damaged upon receipt.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to help and want to make sure you’re completely satisfied with your shopping experience at Our Store.
Thank you for choosing Our Store for your fashion needs. We appreciate your business and look forward to serving you again in the future.
Please note: This return policy applies to online purchases only. In-store return policies may vary.