Faq

Welcome to the FAQ section of kozygo! Here you’ll find answers to commonly asked questions about our products, services, and policies. If you have any further inquiries, please don’t hesitate to contact us at [email protected].
1. How can I place an order?
To place an order, simply browse our website and add items to your shopping cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery
4. What is your return policy?
We offer a hassle-free return policy. You can return any unworn, unwashed, and undamaged items within 30 days of purchase for a full refund or exchange. Please see our Return Policy for more details.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on your location.
6. How can I contact customer service?
If you have any questions, concerns, or feedback, please feel free to contact our customer service team at [email protected]. We’re here to assist you!
7. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it may not be possible to cancel or modify it. However, please contact us as soon as possible, and we will do our best to accommodate your request.
8. Are your products ethically sourced and sustainable?
We are committed to ethical sourcing and sustainability. Many of our products are made with environmentally friendly materials and produced under fair labor practices.
9. Do you offer gift wrapping or gift cards?
Yes, we offer gift wrapping services and gift cards for your convenience. Simply select the option at checkout or contact us for more information.
10. How can I stay updated on new arrivals and promotions?
To stay informed about new arrivals, promotions, and exclusive offers, sign up for our newsletter or follow us on social media.
Thank you for choosing kozygo! We appreciate your support and look forward to serving you.